FREQUENTLY ASKED QUESTIONS
What do I need to sell tickets?
You need no more than your Shopify Store and the TIXATOR Shopify app to create, manage and sell tickets. For checking tickets on the day of your event, choose between the free TIXATOR iOS or Android Apps to scan and validate the QR-tickets.
Is TIXATOR reliable?
Tixator has created, sold, distributed and validated more than 100.000 tickets already. We have a perfect record and no technical malfunction or unavailability since its commercial start in 2025.
The oldest-running system created by PLANIS was created 1998 and is still in operation!
Who created TIXATOR?
TIXATOR is made by PLANIS, a company based in Kiel, Northern Germany. All our ideas and code are MADE IN GERMANY. PLANIS has more than 25 years of experience in commercial IT projects.
How did you create TIXATOR?
TIXATOR has zero AI or vibe coding. It is 100 % made by skilled computer sciencist following the strictest programming quality standards.
Do I get support?
Yes! Please open a ticket in our reliable and fast support system. In emergencies, you can also reach us by phone.
I have an idea for TIXATOR!
We would love to hear it! Please write to support@tixator.com. We will check and answer ASAP.
Still have questions?